Responsible Gaming
at bajicash

1. Age Restriction & 18+ Policy

bajicash operates a strict minimum age requirement of 18 years for all players. This is an absolute rule with no exceptions. Gambling by minors is harmful and prohibited, and bajicash takes every reasonable step to prevent underage individuals from accessing our platform.

When you register a bajicash account, you confirm that you are 18 years of age or older. During the mandatory KYC (Know Your Customer) verification process, you are required to submit a valid government-issued National Identity Card (NID) or passport that confirms your date of birth. Accounts that cannot pass age verification are suspended until valid documentation is provided.

1.1 Protecting Minors at Home

If you share a device or computer with younger family members in your household — whether in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — bajicash strongly recommends taking the following steps to prevent minors from accidentally or intentionally accessing gambling content:

• Always log out of your bajicash account when your session is complete. Do not save your login credentials in a shared browser.
• Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, and mobile phones.
• Keep your bajicash account password confidential. Never share your login details with any other person, regardless of their age.
• If a minor in your household has accessed your account, contact support@bajicash immediately. Any activity generated during such access will be reviewed and appropriate action taken.

2. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. bajicash encourages all players to periodically reflect on their gambling behaviour honestly. The following warning signs may indicate that gambling is becoming problematic:

If you recognise three or more of the above signs in your own behaviour, bajicash strongly encourages you to use the self-exclusion or time-out tools described in this policy, and to seek support from a trusted person or professional counselling service. Taking action early makes a significant difference.

3. Player Protection Tools

bajicash provides a suite of practical tools that every registered player can use to stay in control of their gambling. These tools are available at all times through your account settings, or can be activated instantly by contacting our support team at support@bajicash. No explanation or justification is needed to use any of these tools — they exist for your benefit and can be activated on request.

4. Deposit Limits

Deposit limits are one of the most straightforward and effective tools for keeping gambling spending within a budget you are comfortable with. bajicash allows every player to set a maximum deposit amount across three time frames:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within any single calendar day.
• Weekly deposit limit: The maximum total you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total you can deposit within any calendar month.

Deposit limits take effect immediately upon being set. You may decrease your limit at any time with immediate effect. If you wish to increase a previously set limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This delay is intentional — it prevents impulsive decisions made during an active gambling session from undermining the protection you put in place when thinking clearly.

To set or adjust your deposit limits, contact our support team at support@bajicash at any time. Our team will process your request promptly at no cost and without requiring any explanation.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on bajicash. It is designed for players who feel that their gambling behaviour has moved beyond recreational enjoyment and requires a firm, structured break from the platform. Self-exclusion is a serious commitment and bajicash enforces it rigorously.

5.1 Self-Exclusion Periods

Players may apply for self-exclusion for the following durations:

• 6 months — suitable for players who want a significant break and time to reassess their relationship with gambling.
• 1 year — recommended for players who have identified genuine signs of problem gambling.
• 2 years — appropriate for players who need an extended period of complete separation from the platform.
• Permanent self-exclusion — for players who wish to close their bajicash account indefinitely with no option for reactivation.

5.2 What Happens During Self-Exclusion

Once self-exclusion is active on your bajicash account, the following applies without exception:

• Your account is immediately suspended. You cannot log in, deposit, wager, or withdraw.
• Any pending withdrawals at the time of self-exclusion will be processed and paid out to your registered payment method (bKash, Nagad, or bank account) within the standard processing timeframe.
• All marketing communications — promotional emails, SMS bonuses, seasonal offers — are permanently halted for the duration of your exclusion.
• bajicash will not contact you with any gambling-related material while your self-exclusion is active.

5.3 Reactivating After Self-Exclusion

For exclusion periods of 6 months, 1 year, or 2 years: reactivation is only possible after the full exclusion period has elapsed. You must submit a written reactivation request to support@bajicash. A mandatory 7-day reflection period is applied before the account is reactivated, during which you may withdraw the request. Reactivation is never automatic — it always requires deliberate, explicit action on your part.

For permanent self-exclusion: your account cannot be reactivated under any circumstances. This option should only be chosen by players who are certain they wish to stop gambling on bajicash indefinitely.

6. Time-Out Features

A time-out is a shorter, temporary account suspension suited to players who want a defined break from gambling without committing to a full self-exclusion period. Time-outs are particularly useful during periods of stress, financial pressure, or when you notice your gambling sessions becoming longer or more frequent than usual.

bajicash offers time-out periods of 24 hours, 7 days, 30 days, and up to 6 weeks. During a time-out:

• You cannot log in to your account, make deposits, or place bets.
• Pending withdrawals continue to be processed normally.
• All promotional messages are suspended for the duration of the time-out.
• Your account data and balance are preserved in full — nothing is deleted or forfeited.

Time-outs cannot be cancelled before the selected period expires. This is by design — the purpose of a time-out is to create a genuine cooling-off window, and early cancellation would undermine that purpose. If you need a longer break than your initial time-out period, you may request an extension or escalate to a full self-exclusion at any point by contacting support@bajicash.

In addition to account-level time-outs, bajicash also offers session duration reminders. You can configure an in-session alert that notifies you after a specified amount of time spent gambling — for example, every 30 minutes or every hour. These reminders serve as a prompt to pause, review your activity, and decide consciously whether to continue.

7. Support & Resources

If you are concerned that gambling is negatively affecting your life or the life of someone you care about, you do not need to face it alone. bajicash's support team is available 24/7 and can assist you in activating any of the responsible gaming tools described in this policy. We treat all responsible gaming requests with the highest level of confidentiality and without judgement.

7.1 Talking to Someone You Trust

Sometimes the most important step is simply talking about what you are going through. If you feel comfortable doing so, speaking openly with a trusted family member, friend, or community leader in your area — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh — can provide both practical support and emotional relief. Problem gambling thrives in isolation; breaking that isolation is a meaningful first step toward regaining control.

7.2 Professional Counselling

bajicash encourages players who recognise problem gambling behaviour in themselves to seek professional counselling support. A qualified counsellor or mental health professional can help you understand the underlying factors driving problematic gambling and develop practical strategies for managing it. Seeking professional help is a sign of strength, not weakness.

7.3 Support for Family Members

The impact of problem gambling extends beyond the individual player. If you are a family member or close friend of someone whose gambling behaviour is causing concern, bajicash's support team can provide guidance on the options available to you — including how to report concerns about an account holder's welfare. All such enquiries are handled discreetly and with care.

8. Safer Gambling Tips

bajicash wants every player to have a positive, enjoyable experience on our platform. The following practical guidelines help ensure that gambling remains a fun activity rather than a harmful one. We encourage every player in Bangladesh to keep these principles in mind whenever they engage with our games.